Request a return or check where an existing one stands.
You can request a return within 14 days of delivery. Some items carry a shorter window, which is shown on the product page.
Items must be unused and in their original condition, with tags and packaging intact.111
Personalised and made-to-order pieces, hygiene items, and final-sale purchases cannot be returned. Any such item is marked on its product page.
Once we receive and check the item, your refund is issued to the original payment method. Bank processing can add a few working days.
Exchanges follow the same window and conditions as returns. Choose "Exchange" when you open a request and tell us the size or colour you would prefer.
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