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Frequently Asked Questions

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General Questions

What is your return policy?▾

You can request a return within 14 days of delivery, provided the item is in its original condition. The full policy is on our returns page. Courier charges apply on the return leg.

Returns & exchanges →
How do I track my order?▾

Open the orders section of your account, or go straight to your order with its order number.

Account →
Do you ship internationally?▾

This store has not published an answer to this yet.

Store operator: complete this before going live.

What payment methods do you accept?▾

This store accepts: Cash on Delivery.

Shipping & Delivery

How long does shipping take?▾

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Is shipping free?▾

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Shipping & Delivery →
Can I change my delivery address after placing an order?▾

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Contact Us →
What if I'm not available during delivery?▾

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Account & Orders

How do I create an account?▾

Create an account on the register page with your email address and a password.

Create Account →
Can I cancel my order?▾

This store has not published an answer to this yet.

Store operator: complete this before going live.

Contact Us →
How do I update my account information?▾

Sign in and open your account page — your details, addresses and password are all there.

Account →
I forgot my password. How do I reset it?▾

Sign in with a one-time code sent to your email address instead of your password, then set a new password from your account page.

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